Frequently Asked Questions about ordering from Derails:

I've not heard of Derails before: are you any good?

We like to think so, but we're biased so don't just take our word for it: you can read over 350 genuine five-star reviews from past customers on our Trustpilot page by clicking here!

What payment methods do you accept?

We accept Credit and Debit card via Sagepay and Paypal on our online shop, as well as 'Buy Now Pay Later with Paypal'! With this payment option you can spread the purchase cost over 3 months using Paypal 'Pay in 3'*.

How much will it cost to send?

Here at Derails we have pretty simple postage policy: if your order is over £20, you are eligible for FREE UK Economy 2-7 day shipping. If your order is under £20, you are eligible for our super-cheap £2.99 economy shipping!

What if I need this item really quickly?

At the checkout, choose one of our express next-working day shipping options, these services are available for a surcharge. The upgraded postage options also jump the long despatch queue too, so they are shipped at the earliest possible opportunity.

I live outside of the UK, can you send to me?

Sorry, we do not ship overseas at this time. 

*More information on Paypal 'Pay in 3' can be found on the Paypal website here. This service is provided and financed purely by Paypal and is simply offered by Derails as an extra Paypal option for our customers.